Subscription FAQs

Thank you for reading Texas Monthly. We’re here to help. Please take a look at the frequently asked questions below. If you are still having issues, please contact us at 1-800-759-2000 (U.S. only) or email us at [email protected].

texasmonthly.com

Why is there a paywall?
Please read our announcement published February 20, 2019.

How does the paywall work?Non-subscribers may enjoy two free articles per month. After that, you’ll have the option to sign up for a 10-day free trial by providing your email address. After that, you’ll need to subscribe to continue.

What is included in a digital subscription?
A digital subscription provides unlimited access to all of Texas Monthly’s web-only content, including archive issues, our wealth of BBQ, food, and drink reviews, breaking news on the border, the Lege, and the other big story lines of the day, a subscriber-only Behind the Lines podcast with Texas Monthly editors and writers, and much more. Your subscription also includes instant access to digital issues on our mobile app.  

Why should I “link my subscription”?
Linking your existing subscription allows you to get full digital access to texasmonthly.com and access our mobile app.  This also allows you to manage your current subscription using the customer service portal. Link your account here.

Why do I need to “log in”?
To enjoy unlimited access to texasmonthly.com behind our paywall, you will need to log in.  The login button is in the upper right-hand corner of our website. If you have not already done so, please link your subscription to receive access to our online content.

 

Texas Monthly Mobile App and Digital Access

I recently subscribed online.  Do I have digital access?
If you have recently subscribed and created an account through our order pages, you are all set! You may use your login credentials for the website, customer service portaland our  iOS and Android mobile apps. If you have forgotten your password, you may reset it here, or if don’t have an account, please register.

I receive the print issue of the magazine. Do I have digital access?
Yes, all Texas Monthly print subscribers receive access to texasmonthly.com and our mobile app. Link your subscription to set up an account and receive instant access.

How do I download the Texas Monthly app?
Download the Texas Monthly app now for iOS or Android, available on smartphones and tablets. For instructions on accessing your digital issue, please visit our mobile app page. If you are experiencing any problems with our app, please contact us at [email protected].

Can I access my digital issues on any device?
Yes, you can access your digital issues on any mobile device. For more information on devices we support as well as other reading platforms, please visit our Texas Monthly mobile app page.

I’m having a problem logging in on my app.
No worries! If you are unable to log in, please try resetting your password. For more information on logging into our mobile apps, please visit our Texas Monthly mobile app page

Please note that your new password will apply to your customer service portal, Texas Monthly’s mobile app, and the texasmonthly.com login.

I purchased a digital subscription through iTunes/Google Play. Do I have access to texasmonthly.com?
No, iTunes and Google Play subscribers do not have access to Texas Monthly’s print or online content at this time. To gain access, check out our current subscription offers.

Account and Subscription Questions

How do I manage my Texas Monthly subscription?
Once you have linked your subscription through our customer service portal, you can log in to manage your subscription. Accessing your customer service portal allows you to change your mailing address, see your active subscription, and edit your account preferences. Please allow 3 to 5 business days to see changes in your account.

When should I expect my magazine delivery?
Immediate digital access is available online and through our  iOS and Android apps. For instructions on accessing your digital issue, please visit our mobile app page.

For print subscriptions, please allow approximately 4 to 6 weeks for your first issue to arrive.

How do I update my mailing address for my print subscription?
You can view and update all of your contact information in your Texas Monthly customer service portal. If you would like to change your address, select the “change address” tab to update your mailing address. Please allow 4 to 6 weeks for your address change to take effect. Or, you may email us with the subject line “Change of Address”  at [email protected]. Please be sure to send us your full name, old mailing address, and your updated mailing address along with your account number if you have it.

When does my subscription expire?
To find out when your subscription expires, please log in to your Texas Monthly customer service portal. In your customer dashboard, you will see your current active subscription as well as the month that your subscription expires. If you do not see your active subscription when logging in, please email us at [email protected]. Please provide us with your email, full name, and mailing address.  

If you receive the print magazine, your last issue will be listed on the mailing label. 

My subscription account does not appear when I log in to the customer service portal. What do I do?
Your subscription account may not be properly linked to your online profile. Please contact us at [email protected] and provide your email, full name, and mailing address so we may correct the issue. If you have recently changed your mailing address, please provide us with your old address as well.

I am unable to log in to the customer service portal. How do I reset the password?
If you know you have an online account, you can try resetting your password by providing the email address associated with your online profile. (If you do not have an online account, please register for one now). Once you receive the password recovery email, please click the link and follow instructions to reset your password. If you are still unable to login, please contact us at [email protected].  

One of my issues did not arrive. How can I request another?
Please allow 4 to 6 weeks for each issue to arrive. Please note that out-of-state subscriptions can take an extra week to arrive. If your print issue still has not arrived, please email us at [email protected]. Please be sure to include your full name,  mailing address, and issue request.

We also recommend confirming your mailing address through your Texas Monthly customer service portal or by calling us at 1-800-759-2000 (U.S. only).

My magazine arrived damaged. How do I request a replacement?
Oof—we’re sorry about that! Please email us at [email protected] with your full name, mailing address, and issue request, and we’ll happily send you a magazine replacement.

I would like to purchase a Texas Monthly back issue. How can I do so?
Thank you for your interest. For more information, please visit our back issue page here.

What is the cancellation and refund policy?
We hope you do not cancel, but if you do, we are happy to refund you for any unmailed issues of your paid subscription. Please call us at 1-800-759-2000 (U.S. only). If you do decide to cancel, we want to hear about why you left. Please give us your feedback at [email protected]. For account-related inquiries, contact us at [email protected].