Subscription FAQs


Thank you for reading Texas Monthly. We’re here to help. Please take a look at the frequently asked questions below. If you are still having issues, please contact us at 1-800-759-2000 (U.S. only) or send an email to [email protected].

Please be aware

Paper mail delivery may be delayed due to the impacts of COVID-19. You may experience delays in receiving paper mail, including billing statements and other notifications from us. We’re sorry for any inconvenience this may cause. It is now taking an average of 6-8 weeks to receive issues so please wait in reaching out.


TexasMonthly.com

Why is there a paywall?
How many articles can I read before I have to subscribe?
What is included in the digital subscriptions?
What does it mean to “find my subscription”? Why is it important?
Why do I need to log in?

TM App and Digital Access

How do I download the Texas Monthly app?
Can I access my digital replica issues on any device?
I’m having a problem logging in on the Texas Monthly app.
I purchased a digital subscription through iTunes/Google Play/Kindle. Do I have access to texasmonthly.com?
I ordered my subscription through Amazon, how do I update my information?

Managing Your Subscription

How do I manage my Texas Monthly subscription?
When should I expect my magazine delivery?
How do I update my mailing address for my print subscription?
Can I purchase a print-only subscription?
What if I have print-only and want to have full access?
Why do I need to provide an address for a digital subscription?
When does my subscription expire?
My subscription account does not appear when I log in to the subscription portal. What do I do?
I am unable to log in to the website. How do I reset my password?
One of my issues did not arrive. How can I request another?
My magazine arrived damaged. How do I request a replacement?
I would like to purchase a past Texas Monthly issue. How can I do so?
What is the cancellation and refund policy?

TM BBQ Club

How do I access my exclusive benefits?
How do I give TM BBQ Club as a gift?
When will I get my welcome package?
When will my subscription start?
What if I was a member of TM BBQ Club before the new club launched? Do I get all the new benefits?
Can I give the welcome package as a gift to someone else and keep the subscription for myself?
Can I purchase a TM BBQ Club membership if I live outside of the US?
What if I am already a Texas Monthly subscriber?
Is there other BBQ Merchandise?
Why am I not receiving TM BBQ Club emails?
TM BBQ Club Facebook Group


TexasMonthly.com

 

Why is there a paywall?

At the start of the COVID-19 pandemic we removed the paywall that restricted the number of stories that nonsubscribers could read on our website. Since then, we have hired additional editorial staffers and contributors, and published a rising volume of high-quality stories each day that we hope have informed and entertained you at no cost during a difficult year. We have also redesigned the site to enhance the experience of reading Texas Monthly stories digitally. There’s now a lot more to enjoy here, including in our 48-year archive of classic stories.

We hope that you share our sense that the Texas economy is rounding the corner toward better times. In that spirit, we have reinstated our paywall, effective March 23, 2021. If you’re not already a subscriber, please subscribe to get access to the website, the print magazine, or both. For a short while, we’re offering several discounted options. In the meantime, you’ll have access to any two stories you’d like.

If you are a subscriber already, thank you! Please log in for full access to Texas Monthly. You’ll find easy log-in instructions here.


How many articles can I read before I have to subscribe?

You get two free articles per month. For full access to TexasMonthly.com, check out our subscription offers!


What is included in an annual digital subscription?

A digital subscription provides unlimited access to all of Texas Monthly’s web-only content, including archive issues, BBQ, food, and drink reviews, breaking news on the border, the Lege, and the other big storylines of the day, and much more. Your subscription also includes instant access to digital issues on our mobile app as well as the digital replica which gives you the digital version of the monthly print edition right to your email inbox.

The digital replica is only included in your subscription if you subscribed directly through Texas Monthly. Third party subscriptions like Amazon, Google Play, Zinio, and others are not included.

Monthly digital subscriptions only have access to texasmonthly.com.


What does it mean to “find my subscription”? Why is it important?

Finding your subscription allows you to access Texas Monthly content and to manage your subscription online using the subscription portal. Find your subscription here.

Follow these steps to find your subscription:

  1. Go to accounts.texasmonthly.com and log in to your account. If you don’t have a login or aren’t sure if you created one, select “create log in”.
  2. Once you have logged in or created an account, you will be taken to your subscription portal.
  3. Click the “find my subscription” button and enter your mailing address or account number. Note: if your subscription is already tied to your login, you will see “manage subscription”.
  4. After your subscription is located, you can return to TexasMonthly.com and start enjoying our digital content!

Why do I need to log in?

Logging in will also allow you to change your address, renew your subscription, and see your expiration date through our subscription portal. The login button appears in the upper right-hand corner of our website.

If you have not already done so, you can locate your subscription by navigating to accounts.texasmonthly.com.


TM Mobile App and Digital Access

 

How do I download the Texas Monthly app?

Download the Texas Monthly app now for iOS or Android, available on smartphones and tablets. Please make sure you have created your account before logging in, or else you will not have access.


Can I access my digital replica issues on any device?

You can access your digital issues on any iOS or Android mobile device. Our digital replica edition, which is emailed to you every month, can be viewed on any browser.

You can also access your full digital library in the top left-hand corner. For more information on devices we support as well as other reading platforms, please visit our Texas Monthly mobile app page.


I’m having a problem logging in on the Texas Monthly app.

If you have not created your account on the website, you will not be able to log in to the app. Please see instructions on how to create your account. If you have created an account, please try resetting your password.

For more information on logging into our mobile apps, please visit our Texas Monthly mobile app page. For other problems with our app, please contact us at [email protected] Please note that your new password will apply to your subscription portal, Texas Monthly’s mobile app, and the texasmonthly.com login.


I purchased a digital subscription through iTunes/Google Play/Kindle. Do I have access to texasmonthly.com?

No, iTunes, Google Play, and Kindle subscribers do not have access to Texas Monthly’s print or online content at this time. To gain access, check out our current subscription offers.


I ordered my subscription through Amazon, how do I update my
information?

If you ordered through Amazon, you can go to their subscription management site to manage your subscription there. Your information needs to be up-to-date on Amazon, or it may not be accurate in our records.


Account and Subscription Questions

 

How do I manage my Texas Monthly subscription?

Once you have created your account, your subscription portal allows you to change your mailing address, see your active subscription, and edit your account preferences. Please allow 3 to 5 business days to see changes applied to your account.


When should I expect my magazine delivery?

For print subscriptions, please allow approximately 4 to 6 weeks for your first issue to arrive.

Spring 2021: Please be aware that paper mail delivery may be delayed due to the impacts of COVID-19. It is now taking an average of 6-8 weeks to receive paper mail, including issues, billing statements, and other notifications from us. We’re sorry for any inconvenience this may cause.


How do I update my mailing address for my print subscription?

You can view and update your contact information in your Texas Monthly subscription portal. If you would like to change your address, select the “update address” tab. Please allow 4 to 6 weeks for your address change to take effect.

You may also send an email to [email protected] with the subject line “Change of Address”. Please be sure to send us your full name, old mailing address, and your updated mailing address along with your account number if you have it.


Can I purchase a print-only subscription?

Yes, you can find our print-only subscriptions here. Scroll down past the digital offers and you will see the first horizontal
product tile is print-only.


What if I have print-only and want to have full access?

Contact us at [email protected] and we will be happy to help you upgrade your account!


Why do I need to provide an address for a digital subscription?

Should your email address ever become invalid, we will send notifications regarding your subscription to your postal address instead.


When does my subscription expire?

To find out when your subscription expires, please log in to the Texas Monthly subscription portal. Once logged in, you will see details about your current subscription as well as the month that your subscription expires.

If you do not see your active subscription when logging in, please email us at [email protected]. In your email, please provide your full name, mailing address, and the email you used to purchase your subscription. If you receive the print magazine, your last issue will be listed on the mailing label.


My subscription account does not appear when I log in to the subscription portal. What do I do?

You may not have completed creating your account. You can find your subscription in your subscription portal with your address or subscription number. We have detailed instructions on locating your account here.

If you are still having trouble, please contact us at [email protected]


I am unable to log in to the website. How do I reset my password?

You can reset your password by clicking “Forgot Password?” on the . If you do not receive a password reset email, check your spam. Please note that you may not have created an account. In that case, please create one.


One of my issues did not arrive. How can I request another?

Please allow until the 10th of the month of the cover date to receive your issue.  If your print issue still has not arrived, please email us at [email protected]. Please be sure to include your full name, mailing address, and issue request. We also recommend confirming your mailing address through your Texas Monthly subscription portal or by
calling us at 1-800-759-2000 (U.S. only).


My magazine arrived damaged. How do I request a replacement?

Oof—we’re sorry about that! Please email us at [email protected] with your full name, mailing address, and issue request, and we’ll happily send you a replacement.


I would like to purchase a past Texas Monthly issue. How can I do so?

Thank you for your interest! For more information, please visit our back issue page.


What is the cancellation and refund policy?

We hope you do not cancel, but if you do, we are happy to refund you for any unmailed issues of your paid subscription. Please call 1-800-759-2000 (U.S. only) or send an email to [email protected] to cancel.

If you do decide to cancel, we want to hear about why you left! Please give us your feedback at [email protected]


TM BBQ Club

 

How do I access my exclusive benefits?

If you are logged into your account and have found your subscription, you will have access to the TM BBQ Club exclusive content automatically. Go to the BBQ tab on our website to check out our newest content! If you’re logged in and don’t see your TM BBQ Club membership, hover over “My Account” in the top right-hand corner and click “Find My Subscription”. Once you have confirmed your membership, you will see your exclusive TM BBQ Club content.

Bookmark this page to easily access TM BBQ Club content.


How do I give TM BBQ Club as a gift?

To gift a TM BBQ Club membership, visit the gift page and complete your order.


When will I get my welcome package?

You will receive your welcome package within 4-6 weeks of purchasing your TM BBQ Club membership.


When will my subscription start?

Your digital access starts immediately! If you did not create a password at checkout, please go to accounts.texasmonthly.com to complete your account setup. Your print issue will arrive in the mail 4-6 weeks after your purchase date.


What if I was a member of TM BBQ Club before the new club launched? Do I get all the new benefits?

Yes, you were grandfathered into the new club for the remaining time in your current membership! That means all the new benefits are now yours as well! However, you do not receive the new welcome package until you renew your membership.


Can I give the welcome package as a gift to someone else and keep the subscription for myself?

All TM BBQ Club membership benefits will be sent to the club member. You are welcome to give the whole TM BBQ Club package as a gift.


Can I purchase a TM BBQ Club membership if I live outside of the US?

No, the TM BBQ Club membership does not include shipping costs for the welcome package to be sent to countries outside of the US.


What if I am already a Texas Monthly subscriber?

The Texas Monthly subscription is non-deductible from the membership fee. We will cancel your current subscription and you will receive a refund for all unmailed issues – even if you have two or more years remaining in your subscription. Once you purchase a TM BBQ Club membership, a 12-issue Texas Monthly subscription will be included.


Is there other BBQ Merchandise?

We will have pop-up BBQ merchandise sales throughout the year, about which TM BBQ Club Members will be the first to know!


Why am I not receiving TM BBQ Club emails? 

Please make sure you have opted into newsletters. If you previously opted out, you will not receive emails about your membership. There are a couple of ways to make sure you’re on the email list.

  1. You can sign up for the BBQ newsletter at texasmonthly.com/newsletters/ to reactivate newsletters.
  2. You can also go to any newsletter you received from Texas Monthly in the past. At the very end, click “Manage Preferences”. You can pick and choose which emails you want from here. If you don’t want any newsletters, you can uncheck them all and still get TM BBQ Club emails, as long as you don’t click unsubscribe, which is a global opt-out.

If you’re still having trouble receiving TM BBQ Club emails, please contact [email protected]. Include your full name and address so we can verify your membership and look up your account.


Please follow the instructions below to add yourself to the TM BBQ Club Facebook group exclusively for TM BBQ Club members:

  • Step 1: Once logged into Facebook, search for “TM BBQ Club” in your search bar or click here.
  • Step 2: Request to “Join Group,” answer the membership questions, and review the rules.
  • Step 3: Once your account is verified, you will be added to the group.