Articles by Jason Heid

American Airlines
Why Is American Airlines So Infuriating?

Oct 3, 2020 By Jason Heid

With its industry reeling, the Fort Worth–based airline giant is quietly betting that diminished competition will keep passengers coming—even as they grumble about the carrier’s poor service, late arrivals, and the jam-packing of its flights amid the pandemic.

future-disrupting-covid
How Robots Are Revolutionizing Nursing

Jul 16, 2020 By Jason Heid

Rolling down the hall, the most popular new staffer at Dallas’s Medical City Heart Hospital accepts a fist bump from a nurse before stopping into a supply room to pick up gauze and saline solution to bring to a patient’s room. Next comes a trip to the elevator, where the…